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About MainConcept
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SDKs
With MainConcept SDKs, you have support options throughout your products lifecycle
Evaluation*
Includes 60-days of email support beginning when you download the trial software
Integration*
Our SDKs are built for simplicity, but if you need assistance beyond the included 60-day evaluation support window, additional options are available. Learn more.
Licensee
New SDK license agreements include 3-months of customer care to ensure a smooth integration of products using MainConcept SDKs.
Maintenance & Support
Optional package includes product updates and priority access to our Customer Care team.
Legacy products
Products that have reached the end of their service life will no longer be updated. Any issues reported for these products are handled as low priority and may not be resolved. The Customer Care team can only provide technical integration support for these products.
Product Updates
SDK updates are made available via the MainConcept Customer Portal. To get access contact your sales representative or request an SDK evaluation.
*Evaluation and Integration Support assists with integrating components into their applications only.
Applications & Plugins
Products include documentation covering installation, activation, general usage and known issues. User Guides, Manuals and Release Notes are installed in the product folders and are updated with each release.
Check out the Community Forum
The forum has friendly technology-focused discussions and is a great source for product documentation, including release notes and FAQs, as well as tutorial videos.
Contact Us
Still haven’t found an answer? Now it’s time to get in touch. Use the support form to start the discussion with the Customer Care team.
MainConcept Applications and Plugins are designed to be ready to use. If there are support needs, you have options.
Review documentationProducts include documentation covering installation, activation, general usage and known issues. User Guides, Manuals and Release Notes are installed in the product folders and are updated with each release.
Check out the Community Forum
The forum has friendly technology-focused discussions and is a great source for product documentation, including release notes and FAQs, as well as tutorial videos.
Contact Us
Still haven’t found an answer? Now it’s time to get in touch. Use the support form to start the discussion with the Customer Care team.