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Application & Plug-in Support

MainConcept offers expert guidance covering the installation and use of our software applications and plug-ins. Available resources include product documentation, FAQs and Technical Support provided by our team of experienced application and plug-in specialists.

How can we help you?

We aim to provide the resources needed to answer your questions and resolve issues as quickly as possible. To get the help that you need, we recommend:

1. Look through the available documentation
Our products include documentation covering installation, activation, general usage and known issues. Look out for User Guides, Manuals and Release Notes installed alongside the product itself, as these are updated with each release to ensure they contain the most important and up-to-date information.

2. Contact Us 

Still haven’t been able to answer your query? Then you should use the Contact Us form to log a query with our Technical Support team. We aim to respond to all logged queries within 1 business day.

Contact us

If you can’t find an answer to your question in the product documentation, you can open a Support Case with our Support Team. Once you submit your Support Case you will receive an email notification, which includes your Case Number and Reference ID. Please allow 1 business day for a response.

For a quicker solution, please fill in the fields below as accurately as possible. In particular, if contacting us regarding a specific issue, please provide as much information as possible describing the symptoms you are seeing. This information may include:

  • Full error messages
  • Log files
  • Example files
  • Step-by-step instructions explaining how to reproduce symptoms












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