COVID-19 Response: Policies to help our customers and partners

March 19, 2020 – With the public health emergency resulting from novel coronavirus (COVID-19), MainConcept understands that this is a difficult moment in history for us all. We sincerely hope that you and your loved ones are safe and doing well.

We are committed to identifying ways that we can help our valued customers with productions and broadcasts during this time of uncertainty.

Through May 31, 2020, government and educational institutions can license a complimentary full version of MainConcept Live Encoder AVC/H.264 or TotalCode Studio Base Pack. With the need for social distancing, MainConcept Live Encoder and TotalCode Studio offer solutions for high-quality, multi-screen delivery of live broadcasted video. Our hope is this technology can aid government and educational institutions to conduct mission-critical content sharing and communications.

Additionally, through June 30, 2020, we are extending our integration support and evaluation periods to 90 days. This extension should provide you with more time to adapt to your own set of unique circumstances. If you are currently within the existing integration support or evaluation period, this extension will apply automatically.

Our customer support staff remain fully operational and supportive of all requests. They are working remotely but are responding to support requests with the same quality and speed as before.

For over 25 years, MainConcept has helped our customers solve problems both big and small. We understand that the current situation is unprecedented, so we want to make it clear that we are here for you and ready to keep working together.

How to activate your free license
For eligible organizations, first request the file via online form, then contact marketingnoSp@m@mainconcept.com to get your free activation.

MainConcept Live Encoder AVC/H.264
TotalCode Studio Base Pack

Sincerely,
The MainConcept team

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Offer details:
Includes one installation per qualified account of TotalCode Studio Base Pack version 5.0 or MainConcept Live Encoder AVC/H.264 version 2.8.2. Offer for qualified government and educational entities only, to be verified and processed by MainConcept. TotalCode Studio Base Pack offer does not include add-on products (Audio Pack, Broadcast Pack). MainConcept Live Encoder includes AVC/H.264 (1080p) version. Email support included for 90 days, product is offered as-is and does not include future updates or upgrades. Offer expires on or before May 31, 2020.