MainConcept offers expert guidance to help customers install and use our software applications and plug-ins. Support is provided by our team of experienced audio and video codecs specialists. You can email the support team with details of your problems and your issue will be assigned to a specialist to resolve.

To best process your request, please provide us with the name of the product you are using in the subject line of your e-mail so it can be quickly assigned to a product expert. Your request should include the following information:

• Name of the purchased product including its version number
• Operating system version and any installed service packs
• CPU type and version, memory, and chipsets of your system
• DirectX version
• A description of the issue and the steps we can use to reproduce it

Please send your request to: support(at)mainconcept.com. Thank You.