MainConcept offers expert guidance to help optimizing the use of MainConcept products and codecs within your business. Our support team attempts to answer your e-mail requests in a reliable, competent and quick fashion. Use the safe and easy way of writing an e-mail to send your technical questions about the MainConcept software directly to our team.

To best process your request, please provide us with the product name to the subject line of your e-mail. Among your detailed problem description your request should include the following information:

• Operating system,
• Installed Service Packs,
• DirectX version,
• Used codecs and,
• Where required, some information about the multimedia hardware in use.

Send your request to: support(at)mainconcept.com. Thank You.

Extended Support

MainConcept also offers extended maintenance and support contract options, as well as customized service agreements tailored to meet the unique requirements of your organization. Contact your local MainConcept sales representative for details.

Customer Portal

Welcome to the Customer Portal section of MainConcept Support

This area is dedicated to partners and customers that have signed-up a specific maintenance contract for MainConcept products. Entering the Customer Portal area, you have access to most recent updates and upgrades of your licensed product(s), bug fixes, etc.

To log in, please follow this link.

If you like to get access to MainConcept’s Customer Portal, please send email to sales(at)mainconcept.com and we will contact you for the required details.